Our Events feature gives you a way to host events through Harness. We built Events Tickets in response to YOUR great feedback! You host awesome events each year and need a streamlined tool to register attendees sell sponsorships tickets!

How to make the magic happen! 👇🎉

You can create and customize your Events from your Harness Dashboard under Events.

To create a new campaign, select + New Event.

To edit an existing event, select Options > Edit.

When creating or editing an event, you will find a variety of customization options available to build your event pages. When setting up your event, you will need to add the event's name and description, the start and end date time (and timezone), the event type, and the event's location. All fields are required and must be filled out, otherwise the event cannot be saved.

Every event requires a name. This name will appear to donors on the event page, so best practice is to name the event how you would like your donors to see it. Each event's name must be unique. If you are attempting to create an event using a name that you have already used, you will not be able to save the event. If you will host the same event each year, then we recommend adding the year to the end of the event's name (ex: Annual Gala 2025).

When creating a new event, you can optionally upload an image for the event to use. This image will appear on the event page. If no image is uploaded, your organization's cover image will be used by default. Check out these guidelines for selecting the best images to upload for your event.

You will want to let attendees know when the event will take place. To do this, set both the start date and time, and the end date and time. This will be the actual time that you are hosting the event, not the window of time that tickets will be on sale. Later, when add your ticket options, you will set the sale window for each ticket you create. If an event will span across multiple days, then it will be considered an ongoing event.

Along with the event's date and time, you will want to be sure you set the correct timezone. The timezone should match to the timezone of the event's location, or if a virtual event, the timezone of the host.

You will also need to specify what type of event this will be. If the event will have attendees arrive in person, select the Physical option. If the event will be hosted online (through Zoom for example), select the Virtual option.

For physical events, you will need to provide the address where the event will be held. For virtual events, the link/URL to where attendees can join the event must be provided.

The event's description is where you will provide attendees with all of the information they need to know about this particular event. Event descriptions should be detailed and clearly communicate what the event is. However, ticket information does not need to be included in the description as your tickets will be created later and will be featured on the event page. Feel free to use the built in text editing tools to enhance the look and readability of your event's description.

In order for attendees to register to attend your events, they will need to purchase (or claim a free) ticket. Tickets can be added to your event and you can manage existing tickets by select Options > Tickets.

To add a new ticket to the event, select + New Ticket.

For each ticket you create, you will be asked to provide:

You can now collect guest information for ticket sales. When creating (or editing) a ticket, select the Contact Info tab at the top of the Edit Ticket window.

Next, use the Collect guest contact info toggle to enable or disable guest info collection.

If disable, no guest contact info will be collected for this ticket type. However, if enabled, those purchasing tickets will be asked to provide the guest name, email address, and phone number for each ticket they purchase. You may also set these as required fields by checking the check box to the left of the respective guest info field.

To edit existing tickets, select Options > Edit to the right of that ticket.

Here you will be able to make changes to all of the same options that were available when creating the ticket initially, such as adjusting the ticket sale window or adjusting the number of tickets available. Once you have finished editing a ticket, save your changes.

To duplicate an existing ticket, select Options > Duplicate to the right of that ticket. This will open to the ticket editor where you can make any changes necessary before saving the duplicate as a new ticket.

To delete an existing ticket, select Options > Delete to the right of that ticket. This is not reversible. Once a ticket has been deleted, it cannot be restored. If you mistakenly delete a ticket, please recreate it as a new ticket.

To share a link to a specific ticket, you will first need to copy the link to that ticket. The ticket's link can be copied by select Options > Copy Ticket URL to the right of that ticket. Sending a potential attendee the link to a hidden ticket is the only way the hidden ticket can be seen and purchase/claimed.

By default, your tickets will appear on your event page in the order that they are created. However, you can rearrange the order of your tickets in one of two ways:

These are your active events that are either happening right now or will take place in the future, and will appear under the Upcoming tab of your Events.

Appearing under the Past tab of your Events, these events have already taken place. However, they have not yet been archived. If an event is showing on the past tab but should still be active, edit the event by selecting Options > Edit, then adjust the event's date range.

Archived events will appear under the Archived tab of your Events. These are any events that you have manually archived, and may consist of events that mistakenly created, have been canceled, or have already taken place.

As events are not automatically archived, you will need to manually archive upcoming or past events be selecting Options > Archive. Once the event is archived, it will move from the upcoming or past tabs and will then appear under the archived tab.

You can now purchase tickets on behalf of attendees, and this can be done from one of two places:

Tickets can be purchased on behalf of attendees from Events > Options > Purchase Tickets.

You can also purchase tickets on an attendees behalf from Events > Options > Tickets > Options > Purchase Tickets.

From either location, once the Purchase Tickets option has been selected you will be asked to select an existing contact or to add a new contact.

When selecting an existing contact, you will search for that contact by name or email address, and select them from the drop-down menu that appears in the search field.

When entering a new contact, you must provide the contact's first name, last name, and email address. You may also optionally enter their phone number.

After selecting or entering a contact, you will then need to specify the quantity of each ticket they would like to purchase. Beneath the ticket's name you can see how many of each type of ticket is currently available to purchase, and using the drop-down menu beneath the ticket's price you can select the quantity the attendee would like to purchase.

Next, if guest information is being collected for any of the tickets being purchased, you will be asked to provide the guest details for each ticket being purchased that has collecting guest information enabled. Enter the attendee's/guest's name, email address, and phone number for each ticket. If you've set any of these as required fields, you must fill them out before continuing.

You will have the option to select an existing card on file (if available for an existing contact) or you will need to enter their card information. Card number, expiration date, and CVC are all required. If the attendee has agreed to cover your processing fees, you may keep cover fees toggle enabled, otherwise be sure to toggle that option off. You will also see the total amount of their purchase. Please verify that the purchase amount is correct based on their ticket selection prior to completing the purchase.

After completing the purchase, the attendee will be emailed a receipt/confirmation of their ticket purchase.

You can also share your event pages directly with your contacts. The event page is found under Events by selecting Options > Event Page. Copy the page's URL from your browser's address bar, and share that link with your contacts through your normal communications channels.

If you're needing to share a link to a specific ticket option (such as a hidden ticket), you can share the ticket's URL with contacts as well.

When someone opens your event's page, they will see the event's details and the tickets you have added. On the left side of the page, the event's name, image, location and time, and description are displayed. To the right, all non-hidden tickets are displayed and can be selected for purchase by using the drop-down menu in each ticket to set the desired ticket quantity. Once selected, the Secure Tickets button progresses the attendee to checkout and complete their purchase.

After clicking the Secure Tickets button, the purchaser will be brought to their shopping cart to review their purchase before completing their checkout. Here, they can add or remove tickets from their card, adjust the quantity of each selected ticket, and decide if they would like to cover the processing fees (checked by default), and view the total purchase amount. To proceed to checkout and complete their ticket purchase, the purchaser will click the Checkout button.

Next, the purchaser will either log into their existing donor account or enter their contact information. First and last name, email address, and phone number are required fields. Optionally, they may provide their mailing address (this cannot be required at the moment). Checking the Save details for faster checkouts checkbox will create a donor account and save their payment method to their profile once the purchase is completed.

Next, if guest information is being collected for any of the tickets the purchaser has selected, they will be asked to provide the guest details for each ticket they are purchasing that has collecting guest information enabled. If the purchaser will be attending, they can select the "Use my info" checkbox to indicate that the ticket belongs to them. However, if the ticket will be for someone else, they can provide that person's name, email address, and phone number. If you've set any of these as required fields, they must fill them out before continuing.

Lastly, the purchasers will enter their payment information (or select an existing payment method is logged in), and the Complete Ticket Purchase button will process their payment and secure their tickets. Immediately after completing their purchase, they will also be sent a confirmation email that serves as a receipt.

If someone is unable to attend the event and would prefer to make a donation instead of purchasing tickets, from your event page they may instead use the Donate button found beneath your tickets. This donate button will always link to your default giving form.

If any tickets you are selling for your event have guest information collection enabled, then you will be able to view all guest information by going to Events > Options > View Details

Once there, select the Guests tab to see all guest information that has been provided. Here you will be able to view the purchaser's name as well as their guests' names, email addresses, and phone numbers, as well as the tickets that were purchased. There is also a toggle above the purchaser column allowing you to filter out any guests that are missing information so that you may follow up with the purchaser to gather the rest of their guests' information if needed.

A: We've streamline the process so you can collect sponsorships, registrations and ticket sales in ONE place. You can also create "free"/$0 registrations for events whereas using our campaigns for events forced at least $1 donation.

Since donors can provide you their phone number during registration, you'll be able to send text messages throughout after your event for continued engagement! No more importing contacts needed! 🙌​​

A: Absolutely! From your event editor Options > Ticket, select + New Ticket type in the total number of tickets you'd like to make available under "Total Quantity." However, you are unable to limit the number of tickets an individual can purchase at a time.​​

A: They'll receive an email confirmation of their purchase they can share upon arrival. You'll also be able to identify/confirm their gift within your Harness Tickets report.​​

A: Absolutely! From your event editor Options > Edit choose either "Physical" or "Virtual" from the "Event Type" section. If your event is a hybrid event, we recommend choosing the "Physical" option.​​

A: When creating your event, we recommend setting a cap on the number of tickets you want to purchase to ensure those ticket types are not oversold. You can also edit the ticket's "Sales End" time to ensure that ticket option no longer is available.

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A: Yep - that's one of the great advantages of our new tickets feature! From the Ticket creator, simply check the "Free" box.​​

A: From their personal donor dashboard accessed through any of your Harness fundraising pages or emails they can select Account > Tickets.​​

A: Refunds of ticket purchases can be done through your Stripe account by locating the purchase in the Payments (may be called Transactions) section and selecting refund option.

A: Yes, your Harness-managed integration can send ticket sale data to your connected platforms. If you have a Harness-managed integration and are not currently seeing ticket sales recorded in your connected platforms, please contact our support team and we will share next steps on how this can be added to your integration.​​

A: No, not at this time but it's something we plan to add in the future.​​

A: Not at this time but it's something we plan to add in the future.​​

A: We recommend first creating a list with your event title for easy reference. As you see event registrations come in via your Reports > Tickets report, you can manually add these users to the list (Options > Add Users). When you're ready to send a text, from the list simply select Options > Send Message to create your text message content send. ​​

A: We've updated our event pages to include a donate button for donors who are choosing to give a gift rather than attending the event.

A: You can now collect guest information from the Contact Info tab when creating or editing a ticket. Once a ticket is purchased and guest info has been provided, the guest details will appear under Events > Options > View Details > Guests.

A: While promo codes are unsupported, you can now create hidden tickets and share those tickets directly with anyone you'd like to offer a special ticket to. When creating or editing a ticket, select the "Hidden" option to remove the ticket from the public view of your event page. To share a hidden ticket, visit Events > Options > Tickets, then select Options > Copy Ticket URL. You can then share a link to that hidden ticket with anyone you would like to allow to purchase that ticket.

A: Right now ticket purchases are capped at 10 at a time. A workaround for this would be to create a “bundle” ticket where 1 ticket is actually counted as multiple tickets. For example, if you sell 1 ticket at $100, you could create a new Harness ticket type called “Table for 10" or “Bundle of 10 Tickets” for $1,000 so that donors could purchase multiples this way.

A: At this time, admins are unable to download or resend tickets to the ticket purchaser. We automatically send a confirmation email to all ticket purchasers immediately after their purchase. Attendees can also access their tickets from within their personal donor dashboard.

A: The text option only works on devices that have text messaging capabilities such as a mobile phone or a Macbook with a messaging app.

A: Our current admin notifications give you the option to be notified each time a ticket is purchased. Another great way to see ticket purchases currently would be using your Tickets report (Reports > Tickets) or from the Events section, select Options > View Details and we'll show you all ticket sales for that event.​​

A: This happens when the purchaser is purchasing more than one type of ticket, and at least one of those ticket types has guest info enabled while the one that's grayed out does not have this option enabled. The purchaser will be asked to provide guest information for all tickets that have this options enabled, but all other tickets will be grayed out as guest information is not needed.

A: Yes, you can now change the order that your tickets will appear. By default, tickets will appear in the order they are created. To rearrange this, visit Events > Options > Tickets. From there, drag and drop each ticket into the order that you'd like to have them displayed on your event page.

A: Not at this time. A new event would need to be created which can be done from Events > + Add Event. If you need to borrow details from a past event, open the old event's page as a new tab in your browser so that you can copy/paste information from the old event into the new one you're creating.

A: As Harness does not currently offer any live or silent auction functionality, we recommend considering Qtego as they have a robust list of event offerings.

A: We're excited to help you acquire donations TODAY! As pledges are "promised payments" for the future (that can be delayed, downgraded, or unfulfilled altogether), we recommend you encourage your donors to give a gift TODAY in lieu of a promised gift in the future.

For example, if a donor wants to pledge a one-time, $1,200 gift, we recommend they give $100/mo instead. **PRO TIP: Monthly donors have a lifetime value 5x GREATER than a one-time donor.

If you need to collect pledge information from donors, we recommend using a 3rd party tool like JotForm or GoogleForm (click here to see the difference click here for a partner example/sample). *Please note, these 3rd party tools do NOT integrate with Harness's platform.

A: While we do not support or integrate with card readers/terminals as we're an online donation platform, there are a few great options that will allow you to use Harness during in-person events: