As Stripe does not offer a comprehensive payout report featuring donation AND donor data (we know, we've requested them to do so), Harness has created the Payouts Report (found under Reports > Payouts) in your Harness Dashboard that merges the donation data with the donor data for each donation included in the deposits you receive from Stripe.

These reports can be downloaded from your Harness Dashboard and viewed in Excel (or other spreadsheet app), and provide a breakdown of each donation, all fees, and all relevant donation details for each donation in the deposit. This report is also best for importing into your financial software, such as Quickbooks.

The Payouts Report section in your Harness Dashboard provide a quick glance at the last up to 50 deposits that your organization has received from Stripe to your bank account. Here, you will see the deposit date, the bank account the funds were deposited to, the status of the deposit, the currency, and the total deposit amount.

To review the details of an individual payout, select the three dots to the right of the deposit amount, then select Download Report. This will export a CSV/Excel file. Within the exported file there will be a detailed breakdown of all donations and fees that make up the deposit.

The downloaded CSV/Excel file of your Payouts Report is the only way to review the donations that make up each deposit to your bank account from Stripe. All of the below data points* are included in each downloaded report:

Additional data points may appear in columns to the right of the columns listed above. Depending on the donation type, other fields may include:

In both formats, this downloaded payouts overview will only include those high level details of the deposit date, the bank account the funds were deposited to, the status of the deposit, the currency, and the total deposit amount, but does not provide further details of the makeup of each deposit.

Stripe charges a competitive, standard processing fee of 2.9% + $.30 on each transaction (exception: AmEx - 3.5%). If you apply & are approved for Stripe's non-profit discount, that processing fee drops to 2.2% + $.30.

Stripe also charges a 0.5% fee for every recurring charge (which they refer to as a "subscription") processed on the account. Stripe charges this separately (as a separate line item and usually on a future payout report), and the line item will appear listed as either a Billing - Subscription Fee or a Billing - Usage Fee. Harness includes this 0.5% fee in the total fee coverage option for donors during the checkout process.

Depending on your Harness subscription, your Harness platform processing fee will vary. (Statistically, on average, 90% of donors cover this total fee for you). You can learn more about Harness and Stripe fees here.

Because Stripe charges their processing fee on the total donated (intended donation + processing fee recommended/covered by your donor), it is easiest to work backward in understanding your donor's recommended cover fee.

For example, let's say:

In this example, your payout report would read:

Q: When will I receive my first payout?
A: Your first payout usually is deposited within 7-10 business days. You can learn more about changing your deposit schedule here.
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Q: Can I download my payout report by months?
A: Harness offers payout reports according to the payout schedule you've established with Stripe. If you have set your payout to be monthly, you can easily download one payout report for that month. If you have received multiple payouts in a month, we encourage you to download and merge into one Excel file the payout reports from that month.
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Q: How do I download a report showing processing fees covered or not?
A: Both your Donations Report and Payouts Report will show you the intended donation, cover fee covered/not, and total donation given.
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Q: I don't have access to my organization's Stripe account - how can I log in to view reports & make changes?
A: Your Harness/Stripe account main administrator usually is the person who created/connected your Stripe account during your onboarding steps with Harness. They can follow these steps to add you and other teammates to Stripe.
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Q: How can I apply for our organization to receive Stripe's non-profit discount?
A: Please see these instructions for how to apply for Stripe's non-profit discount.
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Q: Can I refund a donation in Harness?
A: Yes. You will find instructions about how to refund donations here.
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Q: How can I stop a donor's monthly donation in Harness?
A: Donors can stop their monthly donation quickly & easily themselves through this guide or you can stop their monthly donation directly within your Harness Dashboard by going to the Monthly Report, locating the donor's monthly gift, then selecting the three dots to the right of their gift and choosing the Cancel Gift option.
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Q: What payment options do donors have to give through Harness?
A: Harness allows donors give using:

Q: Why are some fields in my payout report blank?
A: Your Payouts Report in Harness searches Stripe for payment data & adds your donor's data to it. Empty/blank data fields in Columns C onward usually are blank because these are transactions that occurred outside of Harness' system through a separate tool you must be using that also uses Stripe as the payment processor. Because these transactions are occurring outside of Harness' platform, there is no way for Harness to know what donor information is attributed to these donations/transactions. Any donation made through Harness would be identified by the word "true" in Harness Platform column.
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Q: Can my donors give recurring gifts at alternate timelines (ex: quarterly, bi-monthly)?
A: Not at this time. In the meantime, we recommend encouraging your donors to give a smaller amount monthly that equals the larger gift they would intend to give quarterly. (Ex: If they wanted to give $30 each quarter, we recommend they give $10/mo instead).
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Q: How do I change my Harness subscription?
A: You can upgrade/downgrade at any time - simply contact your Customer Success Specialist or click the chat bubble in the bottom left corner of your screen to alert our team of your preference.