If a donor requests a refund of a donation, you can refund the donation through your Donations Report. This report is the only location within your Harness Dashboard were the refund can be issued.
To refund a donation, start by locating the donation that needs to be refunded. This can quickly and easily be done by applying the date range filter for the date of the donation and using the search box to look up the donor by name.
If a donor reports receiving a confirmation for a donation they did not make, check whether the donation is part of a monthly or Round-Ups donation they previously set up. Check your Donations Report, search for the donor's name or email, and review their donation history for recurring gifts. You can also check your Monthly Report and Round-Ups Report to see if the donor had created a recurring gift.
Once the donation has been located, select the three dots to the right of the donation, then select the Refund Donation option.
As a safeguard, you will then be asked to confirm that you wish to refund the donation. You may select the reason for the refund, which gives you the options of:
Requested by Donor
Duplicate
Fraudulent
You may also optionally add a note about the reason for the refund, though this is not required. To confirm the refund, press the red Refund Donation button.
Refunds take a few business days to be processed and returned to the donor. Refunded donations will no longer appear in your Harness Dashboard. To view refunded donations you will need to log into your Stripe account and visit the Transactions/Payments section.