Q: Where can I view receipts for our Harness invoices/payments?
A: From your Harness Dashboard - Settings > Billing > Invoices > Download.
Q: Can I get receipts of Harness payments emailed to me?
A: We automatically email these receipts to your primary Stripe account administrator. Not sure who that is? Log into your Stripe account & review the primary account holder email under Settings.
Need to have Harness emails sent to a different admin? Email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.
Q: How do I update my credit card on file?
A: From your Harness Dashboard under Settings > Billing, select Update Payment Method.
Billing section blank? Email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.
Q: How do I upgrade/downgrade my Harness plan?
A: We offer flexible, affordable, no-contract monthly, quarterly & annual plans.
Want to make changes to your Harness subscription? Email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.
Q: How does Harness process my payments?
A: We offer monthly, quarterly, and annual payment options. We will automatically charge your payment method on the monthly, quarterly, or annual anniversary of your 1st charge.
Q: What payment methods are accept for my Harness subscription?
A: For your Harness subscription payments, we accept all major credit and debit cards. We do NOT accept cash, checks, or 3rd party payment systems like Bill.com. Your card on file can be updated at any time from your Harness Dashboard under Settings > Billing > Update Payment Method.
While not available to setup through your Harness Dashboard currently, we can also accept ACH as a payment method for your Harness subscription. To request to setup ACH as your payment method, please email [email protected] or contact our Support Team via the blue chat bubble in the bottom left corner of your screen.
Q: How do I cancel my Harness account?
A: If there's any way our platform/services have fallen short of your expectations, we appreciate the opportunity to make it right 💪 - the fastest way to reach us is via the blue chat bubble in the bottom left corner of your screen or via [email protected].