We know it's important for you to stay in the loop about important donations & updates. Check out our growing list of automatic notifications below.
Admins Email Notifications
Each admin/team member can enable their notification settings so that they will receive an email from Harness for each of the following events:
New Donor Sign-Up: When a new contact is added to Harness.
One-Time Donations: Each time a new one-time donation is made.
Monthly Donation Started: When a NEW monthly donation is started (notifications are not sent for subsequent months when the recurring gift is processed).
New Round-Ups Donor: When a donor completes a new Round-Ups registration (notifications are not sent when the Round-Ups gift is processed).
New Messages: Each time a text message is received from a contact.
Event Ticket Purchased (NEW! - 1/14/2025): Each time a ticket is purchased for one of your events.
You can see all options & turn on/off according to your preference here.
These notifications are unique to each administrator.
Each administrator will need to log into the Admin Dashboard and turn on/off their personal notification preferences.
These email notifications are intended to be true "alerts"/notifications, not comprehensive reports of donors donations (ex: custom field answers, in honor/memory donation details, etc.). To see details of your donations, download your donation report here.
FAQ
Q: Why haven't I received the Harness email notifications I've turned on?
A: 99.9% of the time these emails often end up in your spam/junk folder - double-check there first! These emails are sent from [email protected] or [email protected]. Still don't see them? Email us at [email protected]. On rare occasions, & depending on your email provider/systems security settings, these emails can get blocked entirely.
Q: Will I be notified when a donor's payment fails?
A: Not at this time. Harness's platform can currently receive a donor's correct card information to process the transaction, but as Stripe is the official payment processor that approves/denies the transaction, we currently don't have a way of knowing (& thereby communicating proactively) to you when these payments fail. However, you can quickly & easily log into your Stripe account and see immediately which payments have failed & why via the red "failed" tag next to the payment.
Q: Will my donors automatically be notified when their credit card expires/fails?
A: Stripe automatically updates credit card expiration dates for a majority of cards/transactions so there's no loss of gift from your donor. As Stripe does not notify Harness when donations are declined/failed, we currently don't have a way of communicating proactively to your donor. However, you can quickly & easily log into your Stripe account and see immediately which payments have failed via the red "failed" tag next to the payment & notify your donor.